Effective August 19, 2026
Terms & Client Policies
These website policies provide general engagement rules. The written scope, quote, invoice or service agreement issued for a specific project controls if it contains different or additional terms.
Written approval before service
No audit, property visit, cleaning service, travel engagement, delivery date or reservation is confirmed until Reyes Group accepts the request in writing and the client completes any required payment, deposit, authorization and property-access documentation.
Guest-readiness audit boundaries
Guest-readiness audits evaluate public booking clarity, guest expectations, arrival flow and hospitality presentation. They are not home inspections, appraisals, engineering or code reviews, environmental assessments, accessibility certifications, safety inspections, legal advice or regulated property-management services.
Airbnb listing launch services
Published package prices cover one property and one Airbnb listing. The client remains the platform account owner and is responsible for identity verification, legal authority to host, licenses, registrations, taxes, insurance, compliance, final approval of listing information and all operating decisions. Professional photography is required and paid separately by the client. Unless included in a written scope, third-party software, daily guest communication, reservation management and ongoing property management are excluded.
90-day growth engagement
The 90-day program begins on the written start date and includes up to 12 weekly Microsoft Teams meetings plus the analyses and adjustments stated in the approved scope. Missed meetings, client delays, unavailable platform data or delayed approvals do not automatically extend the engagement unless Reyes Group agrees in writing.
No guaranteed business result
Recommendations are based on the agreed scope and information available during the review. Reyes Group does not guarantee rankings, reviews, occupancy, bookings, revenue, profit or a particular platform decision.
Las Vegas on-site Guest-Readiness pilot
The on-site Guest-Readiness pilot is available only in Las Vegas for $895. It includes a 60–90-minute visual walkthrough of one representative unoccupied guest room or unit and the guest-arrival path, review of one primary public booking journey and a prioritized written action plan. Written property permission and a 50% deposit are required before the approved review window is reserved.
Payments, changes and cancellations
Use only the Stripe checkout or invoice that matches the approved service and amount. Payment schedules, rescheduling, cancellations, refunds and nonrefundable travel costs are stated in the engagement-specific written scope. Contact Reyes Group before paying if any detail is incorrect.
Client responsibilities
The client must provide accurate information, lawful permission to review or enter the property, safe and approved access, and timely notice of material changes. Never send passwords, door codes, guest data, payment-card information or bank credentials through the public request form.
Contact
Reyes Group LLC · Las Vegas, Nevada · +1 (702) 587-8524 · ernesto@reyesgroup702.com